WebFrom the perspective of Genesys Cloud reports, a queue is a stand-alone entity. Therefore, even if reports configured by agent parameters, such as the Interaction Details report, … WebFor data that has been onboarded into Elasticsearch data storage, each field is defined as either a Measure or Dimension. These are called Predefined fieldssince the data reflects Genesys Cloud’s own metrics and dimensions, and …
Metric definitions - Genesys Cloud Resource Center
WebSep 27, 2024 · Stat Server Definitions for FA Source Metrics The following Table lists the Genesys statistic definitions used by the default metrics. You can also view these in … Web118 rows · A derived metric of the total count of unique interactions being worked by an agent within a time ... Learn the definitions of common workforce management definitions. To view the list … porsche school atlanta
Intraday monitoring overview - Genesys Cloud Resource Center
Websource metric includes a filtered source metric definition that can derive information about the DN (an extension or ACD position plus the name of the associated switch) and … WebCreate an external metric called ‘Total Daily Sales’. After you click Save Metric, Genesys Cloud will create an external metric definition and generate an ID which uniquely … WebWorkforce management metric definitions; Manage the displayed metrics; You can view intraday data by planning group and date. You can select one or more planning groups. ... If the selected date filter includes the current interval, then Genesys Cloud refreshes the view every 30 minutes to get the most up-to-date information. porsche school birmingham